Easy Returns
- General
- How do I return an item to you?
- I would like to return an item for something else
- I would like to return an item for a refund
- I have received a faulty item
- I have received an incorrect item
- Discount codes and vouchers
We can only accept items returned to us within 7 days from the date your order was despatched.
All items must be returned to us before a refund or replacement is issued. Please don’t use scissors to open your package, you are able to just tear the packaging open. Returns with scissor marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale. Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect.
A polite request, please fold returned items neatly before sending them back to us.
Please contact us for a return form using the contact us page.
You will fill in all your details as required so that we can link your
return with your original order returns address label from the front of the invoice
to your parcel. Please note this returns label is just an address label and does
not cover any postage costs.
All you need to do now is take your parcel
to a courier of your choice to arrange for them to send it to us. As the returned
item is your responsibility until it reaches us, for your own protection, we do
recommend that you send the parcel using a delivery service that insures you for
the value of the goods.
As soon as we receive your returned item we will
organise the exchange or refund for you and email you to let you know that this has
been arranged.
We will process your return within 5 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please contact us.
We will issue your refund within 10 working days of receipt of your return. Once the refund has been processed, you will receive an email confirming this. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non refundable unless you have received an incorrect or faulty item from us.
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail care@yesidefashionstore.com quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 7 days from receipt of the faulty item to return it to us.
If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please e-mail care@yesidefashionstore.com quoting your name, order number and details of the incorrect product received.
We will then advise on how to proceed. You have 7 days from receipt of the incorrect item to return it to us.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
We donot accept returns of underwear or jewellery no matter what.
